My Experience While I Was 2 Months in Aramas Hotel Madinah Al-Munawarrah

this is my experience when i'm arrive in saudi and working in aramas hotel madinah,

  

for the first time i gotta a job in housekeeping as a room boy. i knew this is my first time work in housekeeping but i will try to my best to learned it. on the 16 october i'm arrived in madinah al-munawaraah and on 18 i starting my job in aramas madinah as a room boy in housekeeping. i'm learning a lot of from them, the supervisor and all senior room boy they teach me nicely what is the housekeeping exactly, especially as a room attendant. for the first of my day they put me in public area, why they put me on my first day ? because they want to me to know about the specific area of hotel. that's why they tough me how is the important one as a staff hotel to know their specific of area hotel, maybe sometimes the guest will asking you about the place in hotel which their don't know.

 

on the second day they put me in laundry, the reason is they want me to know about the sheet what their using in here like the bed sheet single,queen and king size, bath towel, hand towel, duvet cover single,queen,and king size, pillow cover, and how to handle the guest request for laundry too. in aramas hotel they using the outside laundry to co-operate with them. after that everyday they put me in floor as a room attendant but i still can't took my own floor because im still newbie in this job, so they put me with the senior. what i do is when i'm coming i have to attend the briefing 10 minutes before starting job (morning shift 10am-7pm, evening shift 3pm-12am, night shift 12am-9am). in the briefing they explain everything about their occupancy, guest complain, and the our grooming. and then we can going up to the floor with the floor key and room attendant report we taken after briefing. when we're in the floor the senior will make morning status room and i as a junior will start to dusting whole corridor the floor and vacuum in. on the that time the senior room attendant after finished he make the room report he will continue to arrange the trolley, refill the chemical if some items not available he will through going to housekeeping office to asking the item we don't have or less. when everything is done the supervisor will come and make double check of morning report attendant compare to the system. if some status not same like the system, the supervisor will double check to the room and make some notice to report to order taker to tell to receptionist. after that supervisor will leave and we can start our job with make up guest if they didn't give early arrival for departure room or vacant room otherwise we should check first of that room. first thing you  have to make no 1 of the  guest request. i'm learning a lot of thing in here. but on end november 2011 aramas suddenly stop their activity and all their staff will move to arac company.

this is my experience for 2 months when i'm arrived in saudi

thank you

report the main job from saudia arabia, madinah 2011-2012

The report of my job in madinah almunawarrah Saudi Arabia (2011-2012)

My name is fajri rahmadoni, and I’m also one of the student pvb in sahid Jakarta sub campus smk 57 jakarta. 

This is my report of my job in Saudi…From 15 October 2011 I’m working in aramas madinah as a room boy, on that time I just take a little picture in there as a my report because on the end of November 2011 aramas the stop their activity and close as per the government of Saudi. The government they want to develop the holy mosque nabawi  to be bigger again.

This is a new job for me, I’m learning so many things in housekeeping. From how to clean the room with or without guest inside and how to handle check out room

On the December 2011 we’re move to other hotel but still one company with aramas. We’re move to Al-majeedi Arac suite. Actually this is an apartment but their using the system of hotel. After that i decided to take my contract for 1 year only. I’m working in housekeeping as a room boy.

About Al Majeedi ARAC Suites Arac Residential Suites is located at its directly facing the Prophet's Holy Mosque from the northern side.
(361) Suites in the Al Majeedi Arac Suites distributed into (14) floors.
These suites are different in sizes and designs provide the essential requirements for (Arac) Lodgers at the highest standards. 

Suites

Suites Privileges: All suites are furnished with modern furniture and supplied with separate kitchens and complete electrical appliances.

Every floor we provide the suite no 1, 6, 10, and 15. Each room they have 2 bedrooms, 3 toilets, 1 living room and 1 kitchen with the stuff. And the normal room we provide 2 bedrooms, 1kitchen and 1 toilet.

Most of Group for hajj and umrah ther stay in al-majeedi because near of holy mosque nabawi and they can provide a lot of bed inside the room.

Housekeeping.

The organization housekeeping In al-majeedi is very simple, just see the chart below this,

1.      Room boy/Room attendant

Job Description/Summary: Responsible for helping to achieve ongoing guest

satisfaction and team goals through the maintenance and upkeep, cleanliness of rooms.

ESSENTIAL JOB FUNCTIONS:

1.    To understand all standards of room/suite cleanliness.

2.    To consistently clean assigned rooms/suites to the standards of

cleanliness for the Brand as well as Island Hospitality.

3.     Maintaining shelf organization in the storerooms.

4.    Replenishing storeroom supplies.

5.    Removing trash and dirty linens from rooms/suites.

6.    Sweeping and vacuuming floors.

7.    Reporting maintenance problems or completing work repair orders.

      Spot cleaning walls, carpets, light fixtures, etc.

           

            Daily room attendant job (morning shift 8am-5pm/evening shift 3pm-12) :

1.      Come to hotel 8am for morning shift and 3pm for evening shift

2.      Briefing around 10 minutes and take the flor key each floor is diffenerent and report of room attendant.

             On the small paper should be given to order taker a soon after you take it in office

3.      Clean, Prepare & arrange the trolley nicely

After that I take the trolley and clean it, change the garbage plastic and trow it to garbage room, after that arrange nicely of your trolley to keep it easy for you in whole duty.  On the trolley it have 3 levels, on the first usually I keep it the pillow cover and duvet cover. In here they don’t have a size for the sheet, every single sheet for pillow, duvet and bed have a single bed not king or queen size.on the 2^nd level I keep it the bed sheets on the 3^rd I keep it a bath and hand towel. Also on the top one I arrange about the guest supplies (soap, shampoo, toilet paper, tissue box), chemical, air freshener, sponge and silk.

Chemical have a few type R1 (toilet cleaner, danger for skin), R2 (multipurpose), R3 (glass cleaner), R4 (wooden polish), R5 (floor cleaner for mopping usually have a good smell), R7 (for clean the hard spot and we put in 1 bottle like hand spray.  Except R1 the other chemical is safety for hand skin, but our safety is no 1 so always wear the hand glove.

4.      How to make up the room with/without the guest inside.

·         With the guest inside

Knock the door/ ring the bell (normal 3 times max 5-7 times). If the guest opened don’t come through the room, ask fist if the guest needed our service or not. If yes first thing do stripping the garbage and change the garbage bag plastic with the new one, after that ask the guest which one should be clean because sometimes guest just needed to change garbage only or the guest want to continue his/her activity. At the last one ask guest to need anything else. After that you can close the door if nothing else

·         Without the guest inside

This is just regarding if the guest request, if this is happened just clean like always you clean the room (stripping the garbage and change the garbage bag, clean the toilet, change the bed sheet everything  there like pillow cover and duvet, and vacuum) but one condition don’t ever to touch valuable items if on the bed have valuable item don’t change it just leave it and give note what the reason you not changed on the paper and keep it on the table.

5.      How to make check out room to be vacant

First thing you have to make sure to supervisor/ order taker, this room is check out or not. If yes knock 3 times and max 5-7 times if there’s no answer open with floor key 

After that  open the window & window curtain, because after we do this ; all bad smell will be gone. And then do stripping garbage and don’t forget whole stripping we have to look the lost and found item. If you found it you have to keep it in the plastic, give a specific name what kind of item you founded, what time and date, which room no, and who founded after that tide and keep it safety. After that call order taker tell him/her you have lost and found item and after you clean that room you have to pass it to order taker. 

 and then you can do to make a bed. in here they use 1 bed sheet and cover it with duvet and put 2 pillow...

don't forget to change everything for sheet because we will put this room vacant clean and ready to sell again to the guest.

after that clean the window using R3 and do dusting from right or left which one is suite for you. and then do vacuum, from the distance to closest the room door and don't forget to vacuum below the bed. don't forget to close the window and arrange the window curtain properly.

after that move to kitchen, clean everything in there and move again to toilet,...clean from up to down, start with clean the mirror and move to wash basin and then to w/c and bidey after that you can clean the floor using wiper and the chemical R5....

 put the toilet supplies like 2 soap, 2shampoo, 2body lotion, 2 bath gel, 1 tooth paste, 1 shower cup, 1 shaving kit, 2 bath towel, 2 hand towel, 1 bath mat, 1 tissue roll and slipper put near the door

after that put 1 tissue box to each room

and the last one clean the corridor using mop or wiper, after that double check and spray the air freshner to whole place (in the room).

take off the electricity and close the door

this is the report from my job in saudia, madinah al-munawarrah

thank you very much 

best regard 

fajri rahmadoni

instant messenger favorite saya

instant messenger favorite saya adalah google+ dan facebook(karena banyak yang pakai). . .google+ adalah fitur yang baru dikeluarkan oleh google sebagai penyedianya....yang membedakan google+ dengan yang lainnya adalah fitur video callnya taua video konferenceenya. . .karena apa contohnya skype...mereka hanya bisa video call dengan maksimal 2org sekaligus..bisa sampai 3orang tetapi itu ada tambahn biaya lagi...kalau di google+ itu maksimal konfereence nya bisa lebih dari 2 org dengan tidak ada biaya apapun...dan video call'a sangat jernih dibandingkan dengan skype. .tentu bisa sambil chattingan dan telp2an jga. . .untuk google+ fitur2 lainnya sudah seperti facebook. . .tapi sayang'a karena masih baru peminat'a juga sedikit dan untuk mendapatkan akun ini sedikit sulit. .

facebook sudah terkenal semenjak 5tahun yang lalu. . .disini cuma ajang sebagai alat media komunikasi saja tidak ada fitur video call or konferencee hanya ada fitur chat n chat grub saja....itu yang membedakan antara facebook dengan google+

pentingnya email dan blog saat ini

pada zaman sekarang ini komunikasi sangat lah penting buat kita. ..bukan karena canggihnya atau apa. .akan tetapi kegunaannya tsb yang kita sangat butuhkan, . .contohnya saja email. . .Email atau e-mail adalah singkatan untuk Electronic Mail, atau dalam bahasa Indonesia berarti surat elektronik.Email dari mulai ditulis, dikirim, hingga diterima dan dibaca semuanya ditangani secara elektronis. Umumnya email dibuat (atau ditulis) menggunakan Mail User Agent (MUA) lebih umum dikenal sebagai Email client), kemudian proses pengiriman ditangani oleh Mail Transfer Agent (MTA) yang sering juga disebut sebagai mail server. MUA juga digunakan untuk membuka dan membaca email kembali. .

email pada zaman sekarang adalah pengganti kotak pos kita. .tidak seperti dulu...kita harus menulis surat, membeli perangko. .dan juga surat yang dikirim bisa sampai ke tujuannya kadang2 bisa dalam beberapa hari bahkan bisa sampai mingguan itupun kadang2 surat  yang kita kirimkan tidak disampaikan sampai tujuan. .di email ini kita bisa mengirim dengan cepat di jam itu dikirim , sampai nya dijam itu juga..dan kita tidak perlu membeli perangko dan sebagainya. .hanya mempunyai akun email tsb, bisa dari yahoo.com, gmail.com, msn.com, apa saja yang bisa sebagai email...kegunaannya selain bisa kirim pesan bisa jga kirim berupa gambar bahkan video...selain itu bagi para pencari kerja kita tidak usah menaruh lamaran kita pada suatu perusahaan tsb...hanya tinggal tahu alamat email officialnya...kita kirim deh ke email tsb...hemat tenaga dan waktu...ya walaupun kekurangan'a adalah harus ada alat media'a dan jaringna internet. tapi sekarang menjadi bukan masalah di zaman sekarang :)

untuk blog.. .

blog adalah website yang isinya berupa tulisan-tulisan yang merupakan opini dari pemilik blog. Biasanya blog disajikan berurutan berdasarkan tanggal. Tulisan terbaru yang dibuat, dimunculkan di paling atas. Ciri lain dari blog adalah adanya komentar. Pembaca blog bisa memberikan tanggapan terhadap isi tulisan. Penulis blog bisa memberikan balasannya pula di bagian komentar itu. kegunaan blog sangat beragam mulai dari sekedar meningkatkan keahlian mengetik ataupun hanya sekedar hobi saja, tapi yang jelas blog memiliki kegunaan yang tidak bisa disepelekan. Dalam perkembangannya banyak sekali artikel yang terposting dan kenyataanya bisa membantu para pencari lewat search engine seperti google. Blog dengan desain yang baik pstinya dimiliki oleh para blogger yang memiliki kemampuan dalam merangkai bahasa mesin, namaun agak disayangkan karena kemampuan ini tidak banyak orang yang memilikinya. bisa sebagai media bisnis...dengan memasukkan bisnis kita kedalam blog dan semua detail'a seperti bentuk barangnya, no hp yg bisa dihubunigi dan no rek. .biasanya barang dikirim melalui via tiki. ada yang menggunakan blog sebagai auto biografi'a. . .dan masih banyak lagi. .

- Perusahaan multinasional -

Perusahaan multinasional atau PMN adalah perusahaan yang berusaha di banyak negara; perusahaan ini biasanya sangat besar. Perusahaan seperti ini memiliki kantor-kantor, pabrik atau kantor cabang di banyak negara. Mereka biasanya memiliki sebuah kantor pusat di mana mereka mengkoordinasi manajemen global.
Perusahaan multinasional yang sangat besar memiliki dana yang melewati dana banyak negara. Mereka dapat memiliki pengaruh kuat dalam politik global, karena pengaruh ekonomi mereka yang sangat besar bagai para politisi, dan juga sumber finansial yang sangat berkecukupan untuk relasi masyarakat dan melobi politik.
Karena jangkauan internasional dan mobilitas PMN, wilayah dalam negara, dan negara sendiri, harus berkompetisi agar perusahaan ini dapat menempatkan fasilitas mereka (dengan begitu juga pajak pendapatan, lapangan kerja, dan aktivitas eknomi lainnya) di wilayah tersebut. Untuk dapat berkompetisi, negara-negara dan distrik politik regional seringkali menawarkan insentif kepada PMN, seperti potongan pajak, bantuan pemerintah atau infrastruktur yang lebih baik atau standar pekerja dan lingkungan yang memadai.
PMN seringkali memanfaatkan subkontraktor untuk memproduksi barang tertentu yang mereka butuhkan.
Perusahaan multinasional pertama muncul pada 1602 yaitu Perusahaan Hindia Timur Belanda yang merupakan saingan berat dari Perusahaan Hindia Timur Britania.

contoh-contoh perusahan multinasional antara lain :

• Acer Inc.
• Adidas
• Allianz
• AOL
• Apple Computer
• AT&T
• BMW
• Bombardier
• British Petroleum
• Chevron Corporation
• Coca-Cola
• Dell
• Enron
• Exxon
• Fiat
• Fonterra
• Freeport
• General Electric
• General Motors
• Google
• Grup Volkswagen
• Halliburton
• Hearst Corporation
• Heckler & Koch
• Honda
• HSBC
• Hutchison Whampoa Limited
• Hyundai
• IBM
• Intel Corporation
• Jardine Matheson
• KFC
• Kyocera
• LG Electronics
• McDonald's
• Mercedes Benz
• Microsoft
• Monsanto
• Nestlé
• Newmont Mining Corporation
• Nike, Inc.
• Nintendo
• Nissan
• Nokia
• NTT
• Nortel Networks
• Opel
• Parmalat
• Pepsi
• Petrobras
• Philips
• Prentice Hall
• Prudential plc
• Puma
• Shell
• Schlumberger
• Sony
• Steyr Mannlicher
• Swire Group
• The Walt Disney Company
• Toshiba
• Total S.A.
• Toyota
• Wal-Mart Stores, Inc.
• Yahoo!
•  

 dan masih banyak lagi. . .

Cultural Of Multi National Corporation

 

Perusahaan multinasional memiliki nilai dan budaya tersendiri yang berkembang sejak awal perusahaan didirikan. Nilai tersebut menjadi dasar bagi karyawan untuk berprilaku. Dalam kasus Unilever, ada sebuah nilai dasar yang disebut Kode Etik Berbisnis. Karyawan dalam setiap level wajib memenuhi kode etik tersebut dan berlaku untuk seluruh negara di dunia. Budaya lainnya adalah bagaimana perusahaan berinteraksi dengan pelanggan, bersaing secara sehat dengan kompetitor, budaya kerja untuk selalu berprestasi dan memberikan hasil kerja terbaik.
Perusahaan multinational corporation memiliki definisi , yaitu sebuah perusahaan yang beroperasi di beberapa negara tapi dikelola dari satu (rumah) negara. Umumnya, setiap perusahaan atau kelompok yang berasal seperempat dari total pendapatan dari operasi di luar negara asalnya dianggap sebagai perusahaan multinasional.
Perusahaan multinasional yang sangat besar memiliki dana yang melewati dana banyak negara. Mereka dapat memiliki pengaruh kuat dalam politik global, karena pengaruh ekonomi mereka yang sangat besar bagai para politisi, dan juga sumber finansial yang sangat berkecukupan untuk relasi masyarakat dan melobi politik.
Karena jangkauan internasional dan mobilitas PMN, wilayah dalam negara, dan negara sendiri, harus berkompetisi agar perusahaan ini dapat menempatkan fasilitas mereka (dengan begitu juga pajak pendapatan, lapangan kerja, dan aktivitas eknomi lainnya) di wilayah tersebut. Untuk dapat berkompetisi, negara-negara dan distrik politik regional seringkali menawarkan insentif kepada PMN, seperti potongan pajak, bantuan pemerintah atau infrastruktur yang lebih baik atau standar pekerja dan lingkungan yang memadai.
PMN seringkali memanfaatkan subkontraktor untuk memproduksi barang tertentu yang mereka butuhkan.

Persyaratan bekerja di perusahaan multinational corporation
Persyaratan umum sebenarnya sama dengan perusahaan lainnya yakni kemampuan teknis sesuai bidangnya maupun kompetensi pendukung yang dimiliki dari seorang calon karyawan. Bedanya, perusahaan multinasional juga akan melihat kompetensi non teknis sebagai bagian penting dalam proses perekrutan karena akan menentukan apakah seseorang akan sesuai di organisasi tersebut dan dapat bertahan dalam jangka waktu yang panjang. Terkait penguasaan bahasa asing, pada perusahaan multinasional akan menjadi nilai tambah dan hampir menjadi sesuatu yang wajib meskipun nantinya keahlian berbahasa bisa terus diasah ketika sudah bekerja.
Cara bekerja di perusahaan multinational corporation
Dalam bekerja, kita harus bisa memadukan antara panduan dari level Global dan Regional dengan kebutuhan negara setempat. Di satu sisi sudah ada rambu-rambu yang harus dipatuhi tapi di sisi lain sisi kreativitas untuk eksekusi di pasar masing-masing tetap terbuka. Dalam perusahaan multinasional, tidak jarang kita harus bekerja sama dengan rekan-rekan kerja dari negara lain, secara aktif berdiskusi lewat teknologi yang ada seperti teleconference, live-meeting, web-cast, telepresence dan teknologi lainnya. Dengan cara ini teknologi sangat membantu orang-orang dari berbagai negara dapat berdiskusi dari tempat yang terpisah antar benua. Hal yang kadang sedikit mengganggu adalah zona waktu yang berbeda sangat jauh sehingga di satu negara bisa terjadi kondisi masih sangat pagi sedangkan di negara lain sudah sangat larut.Bekerja di perusahaan multinasional juga berarti akan dimonitor target kerja dan pencapaian sesuai bidangnya. Untuk itu dibutuhkan kualitas seorang karyawan yang secara pribadi mampu menjalankan target yang diberikan dan di sisi lain memiliki kemampuan menangani berbagai rintangan yang ada dan mengubah tantangan menjadi peluang.

TUGAS 2 "KERJASAMA & LEADERSHIP"

SUMMARY OF GEESE STORY

after i read the geese story, this is the good one story....

this is the summary

        " when the autumn came, the flock of geese will be fly to heading southfor a warmer place, after that they have the formation like V, because like this will be increases the flight efficiency compared to flying alone. when the leader goose gets tired of flying and then the others will be takes the lead. when a goose gets sick or gets tired and have to leave the formation, and the others geese leave the formation too for help and protect him remain until he dies or able to fly again, in that way the others will be keep the same speed or they have to make the other formation with different efficient.

"if we bond together and support each other"

"if we make true the spirit of teamwork.."

"regardless of our differences, we can rise to meet our challenge"

"if we understand the real value of friendship.."

"if we are aware of the feeling of sharing.."

"life will be easier and the passing of years more fulfilling"

so my friends and partners...lets be like the geese !!! ^^

OBSERVATION ABOUT EXCELLENCE SERVICE

Name of industry            :Batavia Apartment jakarta

Address                         : Jl. K.H. Mas Mansyur kav. 126 Jakarta 10220-indonesia

                                    

 

Date                              : August 10th 2011

 

 Living room of 2 & 3 bedroom apartments

 

Beautifully designed suites come fully furnished with everything you need for gracious living.

Your new home at Batavia Apartments will provide you with the luxury you require, without any sacrifice.

 

 

 

 

 

 

  

 

Living room of 1 bedroom apartment

Our guests' comfort is our primary concern. Furniture arrangements can be adjusted to fit your lifestyle and needs.

An extra bedroom can be converted into a den or you can choose only the furniture you need.

 

 

 

 

 

 Kitchen of 1 bedroom apartment

 

 

 

Kitchens are fully equipped with modern appliances including refrigerator, stove, oven and microwave.

Dishes, silverware, pots and pans and the basic necessities are provided.

Washing machines are installed in 2- and 3-bedroom units.

 

 

 Bedroom of 2 and 3 bedroom apartments

 

 

Maid service includes frequent cleaning of floors, vacuuming and dusting, washing of dishes and changing of sheets and towels.

Batavia Apartments services provide all the conveniences of hotel living, in a comfortable, elegant atmosphere.

 

 

 

 

Sejauh Mana Hotel Sudah Menerapkan Rater

Items	Bentuk Penerapan
Kehandalan/ Reability	Applied
Kepercayaan/ Trust	Applied
Tampilan/ Appearance	Applied
Empati/ Empathy	Applied
Ketanggapan/ Responsive	Applied

Sejauh Mana Hotel Telah Melaksanakan Rater

Items	Examples
Kehandalan/ Reability	We are able to give best service andcreate memorable experiences to guest stay in our apartments . . .
Kepercayaan/ Trust	We have good product knowledge to make guest believe if our information is trusted.
Tampilan/Appearance	We are well grooming when we are working.
Empati/ Empathy	We try to understand guest feeling in any situations.
Ketanggapan/ Responsive	We directly help if the guest need helping.

Front Office Department

Cekatan	Antusias	Ramah	Empati
if the guest request, ill be follow up as soon as possible	when guest are coming at batavia apartment, we'll explain about facilities in our apartments	If we meet guest, we greet  and smile to them. Call their name and always look at their eyes  when talking with them (eye contact).	We do empathy when guest complain. .and take action directly after that

Apa yang salah dalam implementasi care?

Cekatan	Antusias	Ramah	Empati
sometimes when the guest came. .the room is not ready yet. .so they have to waiting . .and thats make their become angry	If we are too enthusiastic, guest will feel strange.		When guest complain we cant do what they want and not be patient anymore to handle it.