TUGAS 2 "KERJASAMA & LEADERSHIP"

SUMMARY OF GEESE STORY

after i read the geese story, this is the good one story....

this is the summary

        " when the autumn came, the flock of geese will be fly to heading southfor a warmer place, after that they have the formation like V, because like this will be increases the flight efficiency compared to flying alone. when the leader goose gets tired of flying and then the others will be takes the lead. when a goose gets sick or gets tired and have to leave the formation, and the others geese leave the formation too for help and protect him remain until he dies or able to fly again, in that way the others will be keep the same speed or they have to make the other formation with different efficient.

"if we bond together and support each other"

"if we make true the spirit of teamwork.."

"regardless of our differences, we can rise to meet our challenge"

"if we understand the real value of friendship.."

"if we are aware of the feeling of sharing.."

"life will be easier and the passing of years more fulfilling"

so my friends and partners...lets be like the geese !!! ^^

OBSERVATION ABOUT EXCELLENCE SERVICE

Name of industry            :Batavia Apartment jakarta

Address                         : Jl. K.H. Mas Mansyur kav. 126 Jakarta 10220-indonesia

                                    

 

Date                              : August 10th 2011

 

 Living room of 2 & 3 bedroom apartments

 

Beautifully designed suites come fully furnished with everything you need for gracious living.

Your new home at Batavia Apartments will provide you with the luxury you require, without any sacrifice.

 

 

 

 

 

 

  

 

Living room of 1 bedroom apartment

Our guests' comfort is our primary concern. Furniture arrangements can be adjusted to fit your lifestyle and needs.

An extra bedroom can be converted into a den or you can choose only the furniture you need.

 

 

 

 

 

 Kitchen of 1 bedroom apartment

 

 

 

Kitchens are fully equipped with modern appliances including refrigerator, stove, oven and microwave.

Dishes, silverware, pots and pans and the basic necessities are provided.

Washing machines are installed in 2- and 3-bedroom units.

 

 

 Bedroom of 2 and 3 bedroom apartments

 

 

Maid service includes frequent cleaning of floors, vacuuming and dusting, washing of dishes and changing of sheets and towels.

Batavia Apartments services provide all the conveniences of hotel living, in a comfortable, elegant atmosphere.

 

 

 

 

Sejauh Mana Hotel Sudah Menerapkan Rater

Items	Bentuk Penerapan
Kehandalan/ Reability	Applied
Kepercayaan/ Trust	Applied
Tampilan/ Appearance	Applied
Empati/ Empathy	Applied
Ketanggapan/ Responsive	Applied

Sejauh Mana Hotel Telah Melaksanakan Rater

Items	Examples
Kehandalan/ Reability	We are able to give best service andcreate memorable experiences to guest stay in our apartments . . .
Kepercayaan/ Trust	We have good product knowledge to make guest believe if our information is trusted.
Tampilan/Appearance	We are well grooming when we are working.
Empati/ Empathy	We try to understand guest feeling in any situations.
Ketanggapan/ Responsive	We directly help if the guest need helping.

Front Office Department

Cekatan	Antusias	Ramah	Empati
if the guest request, ill be follow up as soon as possible	when guest are coming at batavia apartment, we'll explain about facilities in our apartments	If we meet guest, we greet  and smile to them. Call their name and always look at their eyes  when talking with them (eye contact).	We do empathy when guest complain. .and take action directly after that

Apa yang salah dalam implementasi care?

Cekatan	Antusias	Ramah	Empati
sometimes when the guest came. .the room is not ready yet. .so they have to waiting . .and thats make their become angry	If we are too enthusiastic, guest will feel strange.		When guest complain we cant do what they want and not be patient anymore to handle it.

TUGAS 3 PSIKOLOG - REASON THE GUEST LEAVE THE RESTAURANT OR HOTEL-

in the hotel

1. inside the room, the ac can't be work properly
2. inside the room have the insect is like the cokcroach(kecoa)
3. service is not satisfied
4. the type of room is not according to the guest
5. so many rules in that hotel
6. feel not safety in that hotel (something lost maybe)
7. the room not clean yet

in the restaurant

1. food does not fit with the guest
2. bad service
3. the food not in accordance with the price
4. the stuff is dirty (not clean yet)

TUGAS 3 PSIKOLOG - MENGENAL DIRI SENDIRI-

 8 EXCELLENCE IN MYSELF THAT IS MAKE ME PROUD


1. modest
2. polite
3. not nag
4. friendly
5. honestly
6. not arrogant
7. easy smile to everyone i know
8. helpful

- if i were -

If I were you, I wouldn't do it my friend.

because it is very dangerous you know.

and see now, you just lay in bed all day

you can look at the outside, they are very careful in acting
do not be pretentious to be champ

just a little people touched you, you're become angry

- Vocabulary Task -

No.	Word	Meaning	Example Sentence
1	Adjoining	To combine or beside	Canada adjoining the U.S
2	Air-conditioned	the machine who control the humidity and temperature of (AC)	The room was cool because it had been air-conditioned
3	Amenities	Something that gives comfort, enjoyment, or the kind of facilities	everyday we will supply the amenities in bathroom everyday
4	Buffet Service	a meal set out on a buffet at which guests help themselves	i would like to booking a meeting package for 21th Aug 2011 but not include buffet service, because we're fasting.
5	Bungalow	A house that only has one store	if i have much many i'll go to reserve a bungalow for my holiday in puncak
6	Cabin	the enclosed compartment of an aircraft where passengers are carried	my cabin was full, may i put a half in your cabin please ?
7	De luxe	rich and superior in quality	can i book a deluxe room for tomorrow please ?
8	Designated areas	A place that agreed for one or more	while in case of fire, staff at the hotel already has a designated area for the safety of the guests
9	Elaborate	work out in detail	i have to elaborate a plan
10	Expand	make bigger or wider in size, volume, or quantity	expand the house by adding another wing
11	Fee	Costs or price	when you cancel your reservation, it's could be have the cancelation fee sir
12	High season	an season that so many guests come	we should prepare our energy, because this month is high season
13	In advance	directly or in ahead	when you c/i in our hotel you should pay in advance
14	Lodge	A place where you can stay	a hotel providing overnight lodging for travelers
15	Sanitary facilities	Facilities that are clean and not dangerous for the health, or protecting health by the removal of dirt and waste, especially human waste	Sanitary bag is included in the sanitary facilities in a hotel.
16	Self-contained	constituting a complete and independent unit in and of itself	the university is like a self-contained city with shops and all amenities
17	Spacious	having ample space	i would like book a spacious ballroom for my weeding around 2000pax , is it available in your hotel ?
18	Sparsely furnished	Furniture that are scattered in a large area	The room was sparsely furnished; only a bed, a chair and a table stood within.
19	Suite	A type of room in a hotel	your suite room is very good, i like it
20	throughout	from first to last	throughout the play was excellent