OBSERVATION ABOUT EXCELLENCE SERVICE

Name of industry            :Batavia Apartment jakarta

Address                         : Jl. K.H. Mas Mansyur kav. 126 Jakarta 10220-indonesia

                                    

 

Date                              : August 10th 2011

 

 Living room of 2 & 3 bedroom apartments

 

Beautifully designed suites come fully furnished with everything you need for gracious living.

Your new home at Batavia Apartments will provide you with the luxury you require, without any sacrifice.

 

 

 

 

 

 

  

 

Living room of 1 bedroom apartment

Our guests' comfort is our primary concern. Furniture arrangements can be adjusted to fit your lifestyle and needs.

An extra bedroom can be converted into a den or you can choose only the furniture you need.

 

 

 

 

 

 Kitchen of 1 bedroom apartment

 

 

 

Kitchens are fully equipped with modern appliances including refrigerator, stove, oven and microwave.

Dishes, silverware, pots and pans and the basic necessities are provided.

Washing machines are installed in 2- and 3-bedroom units.

 

 

 Bedroom of 2 and 3 bedroom apartments

 

 

Maid service includes frequent cleaning of floors, vacuuming and dusting, washing of dishes and changing of sheets and towels.

Batavia Apartments services provide all the conveniences of hotel living, in a comfortable, elegant atmosphere.

 

 

 

 

Sejauh Mana Hotel Sudah Menerapkan Rater

Items	Bentuk Penerapan
Kehandalan/ Reability	Applied
Kepercayaan/ Trust	Applied
Tampilan/ Appearance	Applied
Empati/ Empathy	Applied
Ketanggapan/ Responsive	Applied

Sejauh Mana Hotel Telah Melaksanakan Rater

Items	Examples
Kehandalan/ Reability	We are able to give best service andcreate memorable experiences to guest stay in our apartments . . .
Kepercayaan/ Trust	We have good product knowledge to make guest believe if our information is trusted.
Tampilan/Appearance	We are well grooming when we are working.
Empati/ Empathy	We try to understand guest feeling in any situations.
Ketanggapan/ Responsive	We directly help if the guest need helping.

Front Office Department

Cekatan	Antusias	Ramah	Empati
if the guest request, ill be follow up as soon as possible	when guest are coming at batavia apartment, we'll explain about facilities in our apartments	If we meet guest, we greet  and smile to them. Call their name and always look at their eyes  when talking with them (eye contact).	We do empathy when guest complain. .and take action directly after that

Apa yang salah dalam implementasi care?

Cekatan	Antusias	Ramah	Empati
sometimes when the guest came. .the room is not ready yet. .so they have to waiting . .and thats make their become angry	If we are too enthusiastic, guest will feel strange.		When guest complain we cant do what they want and not be patient anymore to handle it.