Name of industry :Batavia Apartment jakarta
Address : Jl. K.H. Mas Mansyur kav. 126 Jakarta 10220-indonesia
Date : August 10th 2011
Living room of 2 & 3 bedroom apartments
Beautifully designed suites come fully furnished with everything you need for gracious living.
Your new home at Batavia Apartments will provide you with the luxury you require, without any sacrifice.
Living room of 1 bedroom apartment
Our guests' comfort is our primary concern. Furniture arrangements can be adjusted to fit your lifestyle and needs.An extra bedroom can be converted into a den or you can choose only the furniture you need.
Kitchen of 1 bedroom apartment
Kitchens are fully equipped with modern appliances including refrigerator, stove, oven and microwave.
Dishes, silverware, pots and pans and the basic necessities are provided.
Washing machines are installed in 2- and 3-bedroom units.
Bedroom of 2 and 3 bedroom apartments
Maid service includes frequent cleaning of floors, vacuuming and dusting, washing of dishes and changing of sheets and towels.Batavia Apartments services provide all the conveniences of hotel living, in a comfortable, elegant atmosphere.
Sejauh Mana Hotel Sudah Menerapkan Rater
Items | Bentuk Penerapan |
Kehandalan/ Reability | Applied |
Kepercayaan/ Trust | Applied |
Tampilan/ Appearance | Applied |
Empati/ Empathy | Applied |
Ketanggapan/ Responsive | Applied |
Sejauh Mana Hotel Telah Melaksanakan Rater
Items | Examples |
Kehandalan/ Reability | We are able to give best service andcreate memorable experiences to guest stay in our apartments . . . |
Kepercayaan/ Trust | We have good product knowledge to make guest believe if our information is trusted. |
Tampilan/Appearance | We are well grooming when we are working. |
Empati/ Empathy | We try to understand guest feeling in any situations. |
Ketanggapan/ Responsive | We directly help if the guest need helping. |
Front Office Department
Cekatan | Antusias | Ramah | Empati |
if the guest request, ill be follow up as soon as possible | when guest are coming at batavia apartment, we'll explain about facilities in our apartments | If we meet guest, we greet and smile to them. Call their name and always look at their eyes when talking with them (eye contact). | We do empathy when guest complain. .and take action directly after that |
Apa yang salah dalam implementasi care?
Cekatan | Antusias | Ramah | Empati |
sometimes when the guest came. .the room is not ready yet. .so they have to waiting . .and thats make their become angry | If we are too enthusiastic, guest will feel strange. | | When guest complain we cant do what they want and not be patient anymore to handle it. |
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